CUSTOMER SATISFACTION SURVEY
(average scores in each category)

Customer Service Received
Appearance of the Vehicle
Mechanical Conditions
Rental Agreement Language
Online Reservation Experience
Safety while Traveling
Your Liberia staff were very courteous and attentive to my needs.- Doug Straubmueller
Staff in both Liberia and in San Jose VERY helpful and courteous. Thank you for the experience !!!- Robert E Vassar
Great Service! Thank You.- Dirk Ferdinandusz
Great service from the agent who picked me up. I would use again when we return to Costa Rica.- Ryan Daufenbach
We were totally satisfied with the online reservation system as well as the outstanding customer service we received in Costa Rica.- Sue A. Bugansky
Excellent Customer Service both at Liberia Airport and in Nosara ... Mucho Gracias- Shelagh Orr
The employees at the rental location in Liberia were very friendly and helpful with directions and gas station locations for return.- Brian Rauschenbach
Rented from National 3 times in a month & had excellent service every time.- Tim Livingstone
First class support at 4 locations in CR. Highly recommended.- Laurence Bennett
Excellent service and vehicle. We will rent from National Costa Rica again. Thank you!- Dominic T. Moore
We will use National the next trip to Costa Rica!!- Graham B Frazelle 11
Our son was traveling in Costa Rica alone and this was his first car rental experience so we were careful of who we chose. His experience with National in Liberia was wonderful and a great first experience. Thank you!- Justin Douglas
Unfortunately, I forgot his name, but the gentlemen that assisted me in your Costa Rica office(Penas Blancas) at the border of Nicaragua was excellent! In a time where customer service has given way to profits, I must say he is the SOLE reason why I will choose National again. He went above and beyond in helping me navigate an issue with my passport, was extremely courteous and professional. I hope these comments make there way to his superiors as he is well deserved of any accolades he may receive. Thank you.- Michael Hanney
So great to go to a foreign country and receive even better customer service than in the country you live in!!! The staff at the Liberia rental office is terrific!- Adam Marks
A good experience. I would rent again.- Richard Gc Sparshatt
a good experience I will be using National from San Jose from now on as I travel there quite frequently. Thanks- Timothy S Hutchinson
An excellent car rental experience.- Rainer Henri Worm
We rented a car in San Jose and dropped it off in Nosara. The staff on both ends were very professional and helpful. In San Jose the staff provided us invaluable local information with maps and directions. Thanks for the positive experience.- James Neu
was a great experience. - Tim Oneill
When we return to Costa Rica we wil certainly reserve a car with National rent a car.- Pierre Coekaerts
Everyone at National was very helpful, from the driver that transported us from the airport to the girl that helped us with directions to our eventual destination. - Sharon Jacobs
Customer service was great thank you - Carlos A Smith
While passing back through Liberia, about halfway through our adventure, we saw that we had a flat tire. Your staff in the Liberia office repaired it the next morning and we were on our way again. Excellent customer service!- Jonathan Woodford
The service was excellent without any problems when I closed off the rental. I have had bad experiences with other rental companies in Costa Rica and would recommend National.- England
Very good sevices, new car,very clean. - Ghislain Levesque
excellent vehicle at a competitive rate- Tom Malvarosa
No problems, close to the airport . Very satisfied with the car and the service- Thomas P Kriz
Friendliness of those that attended to our rental needs in Costa Rica was outstanding. Our future reservations will be with National. - Thomas Sorosiak
very good service at the border Peñas Blancas.- Jose Prati
The customer service with National at the Liberia Airport was excellent. The staff were friendly, efficient and courteous. We will definitely use National again. Tom Schifanella- Tom Schifanella
the staff was very good in that they meet me at the airport on time...thankyou, susan- Susan Atkinson
The person in Tamarindo who did the rental agreement was very cordial and helpful. - Rodney Suckel
They took really good care of us! Very professinal, very polite. I will use them again when we return to Nosara, Costa Rica.- Dan Davidson
Very satisfied! Good that there are car rental companies like National. - Kristoffer Jensen
We are in Costa Rica often and will always rent with you.- Ross Arntson
The personnel at National car rental in Liberia were very friendly and helpful- James L Mcbride
in General everything was OK Thnks Mk- Miroslav Kaneti
Great work guys- Robert Hayes
excellent car-staff were very accommodating-Thanks- William Swanson
The rental process was very easy. They brought the car to my hotel. There were no extra costs. The car worked perfectly. I have rented from National Costa Rica twice now and both times it has been a very smooth experience. Thanks!- Roger Bradley
Everytime we rent at car in Liberia and Nosara we have no worries. Everyone is so efficient and so nice. We never have any problems and it makes our trip that much better. Thank you!- Steve Meyer
I have rented cars in Costa Rica many times over the years from several different car rental companies. National is now my favorite and preferred car rental company. The service and people of National Car Rental have been very good and I would recommend you to every one. I am a Emerald Club Member in the United States Thank you for your great service and people!- Edward Prows
I have been to Costa Rica several times and rented a car each time. National was by far the best. The agents in Nosra and Liberia were the best! Thanks - Vernon Purcell
Good conditions, no problems, no escusas. Ricardo Gomez-
Thank you! The people at the airport were great! very helpful. Eric Duca-
Great service / Spoke english and american's feel more comfortable talking contracts when they understand them. Michael Birdsey-
Customer Service at Airport brings great service. Michael Watson-
Excellent Service!!! R. Macricostas-
Both I and my friend had reserved vehicles and I was easily able to cancel my reservation by phone about a week before I arrived, as we only needed one vehicle. When we picked up the van I asked if they could remove the back seat, because we needed it for luggage space, which they did in just a few minutes. Everyone at National was very courteous and helpful. There was a problem with a rear brake, which locked up whenever I even touched the brake pedal. I reported this to the person on duty when we returned the van. I have rented from many different car rental companies in Costa Rica. I think our experience with National is the best we have had.- Steven Johnson
Everything went better than I expected. Very friendly people. Excellent service. And competitive prices. I would definitely use this company again. - Lisa M Watanabe
the clerk at the counter in Liberia was very helpful and nice. Things went very smoothly in San Jose as well.- Samuel B Lovelady
Everything was wonderful!- Jennifer Carter
We rented at the Nosara office. The personnel there, Ronald and another gentleman, were both extremely helpful, courteous and prompt. It was an outstanding experience!- Marcia Bullard
The agent was at the hotel ahead of time and was very courteous and thorough in explaining the agreement. Received an upgrade at no extra charge since they didn't have the vehicle we originally wanted to rent. All in all, a very pleasant experience renting in Costa Rica.- Allan Palatnick
Very good experience from car pickup through dropoff. Customer service was excellent. - Chris Konecny
Very good experience, courteous representatives, and everything as promised. - Donald Auten
We had excellent service in San Jose and when we rented agian in Playa Samara, my only negative comment would be that the child seat was not in very good shape and would not have passed inspection in North America. Eddie and Jimmy in the Samara office were wonderful to deal with and when we return next year we'll rent from national for sure.- Laura Mulrooney
Excelent service.....- Mauricio J Vilchez
National does a great job. As long as the price is competitive, I'll continue to use on future trips.- Kevin Dietz
Very timely and professional service- Jeffrey Sebastian
We have rented from National 4 times and we will rent from them next time.- Shane Meyers
A good experience renting from National Costa Rica. Thank you.- Michael Chilton
the entire experience in Costa Rica was wonderful. the National car rental staff were professional, curteous, helpful and friendly. - Kevin St.george
First time I rented from National in CostaRica and I felt at home.Thank you for your excellent service- Michael Savoia
I will call you in July when we are coming back. thanks, shane- Shane Meyers
While in Costa Rica, my husband left his sunglasses in the car when we returned it. We took a shuttle from the rental office to the San Jose airport. While we were at the airport, a guy from the rental company, with copies of our passports in hand, found my husband and gave him his glasses, telling him he had left them in the car. Before we could properly thank him he was gone. We were speechless that he would go to such extremes to return something that we had left in the car. I wish we knew his name so that we could personnaly thank him and tell him how much that meant to us.- Regina Lane
Your personnel were very friendly. Thanks!- Donald Buttermore
I have been renting cars from National for a couple of years now and highly recommend them to prospective customers. The service is very good.- Gord Adams
Very enjoyable. The gentlemen were thorough and courteous.- Stuart Bailey
Pleasurable all round rental experience with no surprises- Dana Urban
The staff was very courteous and willing to assist in any way. I would always first try to rent from this office on Paseo Colon. Thank you, John- John Keane
Our vacation in Costa Rica was very much enhanced by having this SUV. We were able to traverse even the most difficult road and yet we were very comfortable. It was like driving in a commercial. Thanks, we'll be back! M. Maguire- Michael Maguire
Roberto, the person we dealt with at the local National office in La Fortuna, was very helpful and pleasant. S. Hapka- Susan M. Hapka
The attendant at the counter was very helpful. This was our first time in Costa Rica and he was able to give us great directions and tips.- John Lebron
Extremely friendly and helpful staff in La Fortuna.- Steven Wisniewski
We choose National because the insurance options were by far the easiest to understand about what you were truly getting. I was a bit worried about how we would communicate renting a vehichle as we do not speak spanish very well. However, the staff at the San Jose facilty were very helpful and spoke English very well. The car was in good condition and although a bit small for American standards, it was able to go on every road that we took it on. Based on this experience, we would definitely rent from National Costa Rica again. BB, Tampa, Florida, USA- Rebecca Brown
great!- Carolyn Berg
Great service!!! The service clerk showed me where to go and it was great. The front desk also provides great service
Your staff was very helpful and we had a good trip
Thet gave me a very good service and I was very happy with the car
Everything was excellent, especially the service.
Good service, good car, we are very satisfied. Thanks
Very hospitable people, very good service. I enjoyed working with National San Jose
Excellent service and auto was in good condition
Service was excellent and the employee where more than helpful with any questions or concerns we had. Car we were provided was also reliable and got us where we needed to go.
Very good service and vehicle. We enjoyed our stay
The Daihatsu Terios was in great condition and performed very well. Your service was very friendly and professional. Thank you very much!
Excellent service and auto was in good condition
U.S & CAN Toll Free: 1-8778-NATCAR · (502) 2362-3000 · Fax: (502) 2362-4117